If you are experiencing lag issues, read this post.

12/04/2018 - 18:00


Hello everyone:

If you are experiencing lag issues, contact us by sending an email to customerservice@idcgames.com or by clicking here to access our support platform and send us the following information, which is necessary to study the incidence correctly.

- Traceroute:

To carry out this process you must follow the following steps:

1. Open the CMD in your Windows browser:




2. Once opened, type "tracert -d" and save the information in a text file once the process is finished.

- Country from which you are playing

- Your ISP (Internet Provider)

- Your acklog. You will find it in your Zula folder.


Steam users:
C:\Program Files (x86)\Steam\steamapps\common\Zula EU

IDC users:
C:\Program Files (x86)\IDCGames\Zula

Thanks in advance!

See you on the battlefield!

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